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**Free Shipping in the USA for all orders over $50** ANNUAL 25% OFF SITEWIDE HOLIDAY SALE - ENDS 12/31/2020
PROMO CODE: HOLIDAY25
FREQUENTLY ASKED QUESTIONS
WHAT IS YOUR SHIPPING POLICY?
Shipping Custom Prints and Custom Print Products in the USA:
Shipping for custom prints (framed or unframed) within the Continental USA is shipped via USPS Priority and it 100% Free for orders $50 or higher.
It is a standard $5 for $49 and below.
Shipping Outside of the Continental US, Expedited Shipping, and Special Requests
APO shipping is charged full cost and sent via USPS.
Requests for shipping outside of the continental United States, other types of shipping, and expedited shipping will be charged at full cost.
Buyer/customer is responsible for duties and taxes/VAT required for international shipping.
Shipping Quotes are available for large orders or orders shipping to international destinations.
Please contact us [email protected] with the details of what will be in the order and the address it will be shipped to.
FOR COMMISSIONED ORIGINAL ARTWORK:
Shipping times range from 3-9 business days after dry time is confirmed. Tracking information will be emailed to you as soon as available. Shipping for these items will be based on weight:
| Cart Weight | Ground Shipping | Expedited 2 Day Shipping |
| Up to 5LBs | $ 9.95 | $19.95 |
| 5 - 10 LBs | $15.95 | $29.95 |
| 10-15 LB | $19.95 | $39.95 |
| 15 LB + | $29.95 | $49.95 |
(Please note these are only examples and not actual shipping prices according to weight)
WHAT IS YOUR POLICY ON RETURNS/EXCHANGES/REFUNDS?
- I do my utmost to ensure that your prints are packaged carefully and arrive safely at their destination.
- Returns are not accepted for reason of buyer preference - only for artwork or products damaged in shipping. A photo of the damage is required to begin the returns process, and damage must be reported within 24 hours of delivery confirmation.
- If your prints arrive damaged, please keep all packaging and contact [email protected] with your order number and photos of damage for further instructions.
CAN I CANCEL MY ORDER?
Orders may be canceled ONLY if the artwork has not gone into production. Please contact [email protected] as soon as possible if you need to cancel your order.
HOW LONG DOES IT TAKE TO PROCESS A REFUND?
Processing a refund can take up to 7-10 business days.
HOW DO I RETURN MY PACKAGE?
For a refund or replacement, please email [email protected]
WHO TO CONTACT?
You can reach out at any time by email at [email protected]
HOW CAN I KEEP UP WITH YOUR NEW WORK?
I would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for our newsletter! You can also follow me on social media as I am posting my new work!
Instagram: @fieldsendart
Facebook: Hilary J. England
Trusted Art Seller
This presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.
It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.
Verified Returns & Exchanges
The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.
Description of Policy from Merchant:
WARNING: This merchant has removed information about their returns and exchanges policy. Please verify with them directly.
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Verified Archival Materials Used
The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.
Description from Merchant:
WARNING: This merchant has removed information about what materials they are using in the production of their products. Please verify with them directly.
